Guest Health & Safety

Pueblo of Sandia Tribal Leadership Announces Temporary Closure of Sandia Resort & Casino As A Result Of COVID-19

Pueblo of Sandia March 17, 2020

The Pueblo of Sandia and Sandia Resort & Casino Executive leadership has made the difficult decision to temporarily cease operations due to concern over the spread of COVID-19 in Albuquerque and New Mexico. Sandia Resort & Casino will be temporarily closed starting from 4pm on 3/17/2020 until further notice.

“As a Tribal Government and major employer in the Albuquerque metro area, the Tribal Council have made the decision to temporarily close all operations at the Sandia Resort & Casino for the health, safety and well-being of our employees, guests and Tribal Members”. Said Governor Stuart Paisano. 

Governor Paisano said, “The Pueblo is continuing to work closely with federal and local officials to develop a coordinated plan to mitigate the spread of the COVID-19, as well as economic and social impacts.”

While we are aware of no positive tests for COVID-19 among our staff or guests, strict social distancing is known to be one of the most effective measures to contain this virus and we’ve taken this step to further that protective strategy. 

We want our guests to rest assured they won’t be missing out on our popular gift giveaway promotion because of this temporary closure. This promotion as well as all entertainment events have been postponed during this temporary closure and will be resumed when Sandia Resort & Casino reopens.

The Pueblo of Sandia Police Station, will remain fully operational to provide safety services throughout our region. The on-property gas station and Bien Mur stores will also remain open to serve the community. 

The Pueblo of Sandia has been in close contact with federal, state and county health officials for weeks, getting frequent updates on COVID-19 so that we can make well-informed operational decisions. Our on-staff health professionals have been evaluating the most current advice and considering the Governor’s guidance for protecting communities. 

As we navigate this uncertain situation, we will continue to seek guidance from the Albuquerque and New Mexico Department of Health.

We sincerely believe that taking this difficult step today is in the public good, and that it also will return our guests, players and employees to their normal lives more quickly in the long run. During this closure, we will continue to keep the public updated on developments.

While the casino is temporarily closed, we will use the time to do a very thorough deep clean of the entire property.  This will include public spaces, offices, and employee spaces.  We utilize medical grade cleaning supplies.

FAQs For Our Guests

Q: Why are you closing?  Do you have a confirmed case of COVID-19?

A: The Pueblo of Sandia tribal council unanimously decided that in respect for the COVID-19 outbreak and the guidance issued to mitigate the spread of the virus the most responsible course of action is a temporary closure.  Sandia Resort & Casino has no confirmed case of a team member with COVID-19 at this time.

Q: How long will you be closed?

A: The Sandia Resort & Casino will cease its operation until further notice. During this constantly evolving public health crisis we will continue to evaluate information and update the current status on our website, social media.

Q: What happens to my Rewards Club player’s card while you are closed?

A: Your Rewards Club card will remain active and your tier status will be maintained. All Slot Point balances and Earned Rewards balances will be kept in your account.

Q: Are your March casino promotions & events all cancelled? Will promotions and events be rescheduled?

A: Promotions and entertainment events have been postponed during this temporary closure. We will update our guests about our promotions and events right before Sandia Resort & Casino reopens.

Q: What happens to my Rewards Club offers while the casino is closed? Will I get new offers once you are open again?

A: Guests will receive a new weekly offer when we reopen. Some of the offers will be to new venues which are being constructed and scheduled to open at the time of Sandia Resort & Casino reopens.

Q: What if my slot machine cash out voucher expires while Sandia Resort & Casino is temporarily closed?

A: We are extending the expiration dates for slot machine cash out vouchers up to 06/30/2020 if the voucher expiration date occurs after March 17, 2020.

Q: What happens to my Sandia Rewards Club account once you reopen?
A: You will resume receiving your Sandia Rewards Club offers and invitations once daily operations resume. You will be able to keep your current Club tier status for an additional amount of time, depending upon the length of the temporary closure. Slot Points or Earned Rewards that were accumulated prior to the temporary closure can be redeemed as usual.

Q: Are you cleaning the casino?
A: Yes, for several weeks now, casino leadership team has increased preventative measures including increasing cleaning schedules and protocols in areas where germs or viruses can be transmitted, making sanitization stations available throughout the property and issuing guidance to team members to promote social distancing and making it easy/without attendance consequence for team members to stay home when ill.  While the casino is temporarily closed, we will use the time to do a very thorough deep clean of the entire property.  This will include public spaces, offices, and employee spaces.  We utilize medical grade cleaning supplies.

Q: What preventative steps have you been taking?

A: We have increased cleaning schedules and protocols in areas where germs or viruses can be transmitted, made sanitization stations available throughout the property and continue to issue guidance to team members to promote social distancing. Additionally we have adjusted our employee attendance program to support our team members’ absences during this period. Our on staff health and emergency professionals continue to monitor the situation and work closely with local and national authorities.

Q: If I made a reservation with you for Sandia hotel, the Green Reed spa or the Sandia Golf Club, can I get a refund?

A: Yes, there will be no cost to change your reservation to a future date nor penalty fees for cancellation. Full refunds will also be extended to those who prefer to cancel and not reschedule.


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